Fast and efficient incoming mail processing is the first but indispensable step for a company to be able to react promptly to customer requests, irrespective of which channel a contact is made. We created DOX Mailroom to make this phase of the document life cycle easier for large companies.
Thanks to the automated classification and forwarding of letters, DOX Mailroom shortens the response time and helps maintain or increase customer satisfaction.
With faster information transfer into business processes, certain transactions can be initiated, supported or terminated immediately. Completing more transactions in a given time leads to higher performance.
The real-time understanding of the company's incoming information enables to prioritize workflows related to processing, controlling or security.
The manual sorting, classifying and labelling of documents and content is eliminated. This allows employees to concentrate on high value-added tasks.
The Mailroom module of DOX Enterprise is a server-based system to automate the processing of incoming documents.
The module can automatically process correspondence, no matter on which channel it reaches the company: paper-based or electronic content - letters, e-mails, faxes or requests received via the client portal.
Classification of incoming documents are twofold: based on appearance and content. In the latter case, the text and semantic-based classification allows the system to automatically assign the most appropriate processing step to a specific content: i.e. text recognition, data extraction or archiving.
Classification is followed by data extraction, categorization or indexing. Data extraction is an automated process using OCR technology with intelligent text recognition.
Finally, we send the processed, now digital content in the desired format to the appropriate business users or export them into the business application defined.
The mailroom module of DOX Enterprise platform can considerably simplify the first station of processing incoming documents. For organizations that work with large volumes of paper-based documents, the DOX for Capturing module provides a targeted solution. The DOX for Customer Services module is an obvious answer for customer services where high number of documents are created interactively.