FlowLogic is a proprietary Customer Communication & Output Management (CCM) platform of Innodox that is developed to answer the needs of large enterprises in a flexible way.
FlowLogic can integrate the company’s entire document and electronic content generation, establishing a system of consistent form, development and operation. Throughout processing, it can connect all the organizational units of the company in a way that they can complete tasks independently from each other but in a structured form.
Encompassing the entire document lifecycle, this flexible customer communication (CCM) and output management solution by Innodox responds to all requirements of modern customer communication
Collects data from the source systems to convert them into a ready-to-process format
Compiles and formats the content optimized for the characteristics of the output channels
Creates documents while preparing the conditions of cost-effective production
Delivers documents to the desired location, to any output channels or archive system
Optimizes content according to specifics of the output channel, enabling companies to maintain relationship with their customers on relevant channels: web, email, mobile, portal, printed mail or other electronic channels.
Relieves the company from the dependence on print service providers and printing technology, which can further reduce document production costs. Managing, creating and modifying layout templates are feasible in-house; documents can be produced in the company’s IT infrastructure.
Its closed workflow serves the highest level of data security required by financial institutions and insurance companies, and ensures compliance with legal provisions and standards, whilst enabling the creation, process, modification and version control of standardized documents.
Completion check and feedback to source systems are based on the event logging of processing steps and user interactions, as well on the statements, statistics, feedback files and logs from the audit database.
The approval and digital signature of electronic documents are ensured by FlowLogic’s e-signing module, that uses standardized, third-party electronic signature and time stamp solutions for this purpose.
The modular design of FlowLogic provides versatile scalability according to needs, while the open interface allows integration into any IT environment.
The implementation of FlowLogic allows data to be collected from multiple sources, to create and process standardized documents (on-demand, interactive or bulk documents, e-mail, Internet, front-office, etc.). Business, IT and management requirements can be coordinated.
FlowLogic builds a bridge between specialised applications, satellite systems, (in case of paper-based documents) print service providers and any other output channels. The platform has its own archive output solution, which can easily work with any other archive systems.