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Rule-based solutions that search for well-defined keywords has reached their limits, at the latest when unstructured messages (e-mail, social media, chat) started to extend, as they require too large and complex rules to write, do not follow any logic and have to be constantly adapted at a very high cost. These can engage resources that are more urgently needed for the core business.
Why? Adequate processing of incoming communication can contribute to improved customer experience and increased efficiency by the faster information transfer into business processes. By efficiency, we also mean that employees can devote more time for activities requiring real human qualities.
Our intelligent document processing of the incoming digitized or electronic content is so precise that allows the documents to be assigned to the corresponding case right from the beginning of the process. By making also the case history available, the entire document processing can become even faster and more efficient.
Processing and indexing of incoming communication therefore just the first step in managing corporate content, but it's worth paying attention to it. Our solutions can turn this activity, which otherwise requires a high level of personnel expenditure, into a simple process that can contribute to the company's efficiency and better perception resulted by the increased customer experience.