Robotic Process Automation

For employers offering decent work

Robotic process automation (RPA) is a technology, where virtual robots or software robots perform routine tasks that used to require human resources: analysing content, identifying relevant business data and serving required applications. Robotic Process Automation can process even complex routine tasks automatically, offering an enormous savings potential for high-volume processes.

Over 70% of generation Y say, they’d quit if they found their job meaningless and monotonous. Indeed, boring and repetitive tasks can turn to drudgery, and this is one of the reasons that led to the development of RPA. The goal of the technology is to simplify and partially replace routine work processes with software robots. No wonder that today it is mentioned as perhaps the most exciting area of digital transformation.

There are several reasons for the increasing popularity of RPA: on the one hand, its simple operation. You do not need complex coding skills; even business users can “build robots”.

Another rationale that explains the unstoppable penetration of the technology is its quick ROI. Robotic processes are more efficient: they can be used in less time with fewer errors, and can become an add-on to the existing IT infrastructure without the need of changing or replacing it.

If tasks are automatically managed by machines, up to 90 percent efficiency can be achieved. A quantum leap compared to traditional approaches.

Different levels of RPA for the various tasks

  • In simple, repetitive, rule-based processes, RPA-based solutions mimic the tasks of a user and perform them on their own or as part of a business process. Typically for banks and insurance companies, freight forwarders and logistics companies or in the accounting area, it is worthwhile to have the monotonous data collection done by RPA.
  • The next level of applying the technology is when the automation of less structured, more specific contents is required. Here we already expect more advanced "skills" from the robot, such as the application of built-in knowledge, natural language understanding, processing unstructured data, automated learning ability, recognition of patterns and e-boding to other software platforms.
  • Cognitive RPA blends innovative technologies such as artificial intelligence, machine learning, natural language processing and sophisticated data analysis, which are even capable of mimicking human activities like perceiving, systematic gathering of evidences, forming hypothesis, interacting with people and reasoning. Let's just think of self-driving cars, where the systems are already trained rather than programmed.

Customers about INNODOX

One of the most important values for Uniqa is customer satisfaction. To do this, we try to make our processes as efficient as Innodox's flexible and tedious solutions provide effective assistance.

RPA technology in enterprise document and content management

In a large organization, it happens countless times a day that for example, the accounting department would like to compare an invoice to the related order created by a business department. Or the indexing that follows scanning is done by staff, sometimes with fairly "flexible" logics, thus it may even take minutes to find a particular document among the files. Imagine how much more efficient an organization can be, if these activities are done faster and more accurately by robots!

Identify information in bulk document quantities

Aggregate content from different sources, from different storage sites

Create event-based aggregations in real time against abuses

Track changes to versions by focusing on a detail

The technology is also a great help to companies that have to comply with new regulations, i.e. the mandatory EU Data Protection Regulation (GDPR). RPA, combined with intelligent data capture solutions, enables advanced content analysis, which can simplify the path to compliance as follows:

GDPR affects virtually every organizations as data contained within contracts generated by finance, legal, purchasing, HR, sales or marketing departments, are concerned and crucial to compliance. The solutions that merge RPA and intelligent capturing, by the content analysis of these contracts, can turn the challenge of compliance to any new regulatory change an easy-to-define project.

The role of Robotic Process Automation in digital transformation

A digital enterprise can be built without RPA technology, but some degree of automation is certainly required to complete the digital transformation of companies.

An obvious argument for the use of RPA technology though, that the tangible benefits of its organizational impact are exceeding the investments related. These benefits are realized on one hand by the more decent work of co-workers, on the other hand by the increased organizational efficiency leading to improved KPIs pursued by management.