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Uniform customer communication across all channels (mail, e-mail, account in web portal, etc.) reflecting present corporate identity.
Higher customer satisfaction while reducing costs through more efficient communication.
Lower costs related to finding and training new employees, due to user-friendly configuration wizards and other supporting tools.
Faster transfer of incoming information into business processes resulting in more reliable decisions and more efficient administration.
Managing transparent, centralized and automated processes in one comprehensive solution of high data security.
Easy integration into the existing IT infrastructure.
The Customer Service is the place where the customer meets the service provider. It is among the basic customer expectations, that it operates seamlessly. Especially, because customers tend to remember negative experiences, while positive aspects are often taken for granted. Traditional customer service systems are no longer able to adequately support modern, process-based solutions, despite the integration of customer services into the knowledge base of the organization is crucial to ensure an outstanding experience for clients.
INNODOX solutions provide easy-to-use and efficient support for the optimal work of employees in customer service, so that they can assure a first-class customer experience.