products

Document generation

Integrations platform

Digitization

Document management

Cost-efficient generation of customized, business-critical documents and contents via any digital or traditional channel.

With the use of our IDX Connect solution your organisation will be able to interconnect your existing diverse systems and databases.

Put the basics in place for digital working. Automate the capturing and classification of incoming documents along with data extraction and forwarding to dedicated systems!

Manage all company contents in a standardized manner, automate document processing! Make work at your business more efficient, transparent and traceable!

industries

Banking Service Providers Public Utilities Insurance

Paper wealth makes you poor. Our ECM, CCM and output management solutions can manage personalized digital or paper-based communications on a mass scale with the highest level of data security.

The strength of a service provider is the proportion of its committed customers. To ensure a seamless customer experience, the efficient handling of processes and related corporate content and documents is essential.

For energy service providers, the fight for differentiation and the regulatory frameworks of public utilities require maximization of efficiency. Without digital transformation they cannot maintain their competitiveness.

With the increasing number of Insurtech players, insurance companies need to use their customer data and analytics tools to create personalized marketing. Our solutions for customer communication ...

A digitalizáció alapvetően megváltoztatta az polgárok elvárásait és viselkedését. A közigazgatástól is azt várják, hogy okos eszközeiket használva bárhonnan, bármikor, teljes körű ügyintézésben részesülhessenek.

Improve the quality of your customer relationships with communications that are based on automated document creation! Cost-efficient generation of customized, business-critical documents and contents via any digital or traditional channel.

Would you like to get more information? Contact us!

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Document-generation for
each phase of customer relationship

Communication

Personalized offers, tailor made information materials
Contracting

Contracts, attachments, statements
Day-to-day business

Account statements, one-off orders, confirmations, vouchers, requests
Cross-sell, upsell

Unique, personalized offers and DM letters
Complaint management

Complaint letters, protocols, reply letters
Contract termination

Contract termination requests, forms

Omnichannel content generation

What, to whom, how and via what channel? An effective customer communication management (CCM) solution is indispensable for the successful implementation of any omnichannel strategy. As the driving force behind omnichannel communication, INNODOX OUTPUT always optimizes contents to the specific features of the output concerned, be it a traditional or a digital channel.

Template management without coding

You can prepare and edit templates on an online platform in a simple way with drag & drop tools and immediate preview option. No IT expertise is required!

Personalized marketing messages

Embedding dynamic marketing messages or business related information updates into documents

Transparency, traceability

Displaying prompt statistics and one-off reports on the dashboard

Cost and time efficiency

Postage optimization, automatic document merging/enveloping, centralized creation of on-demand documents

Solutions for all business areas

With INNODOX OUTPUT solutions, nearly all organizational units can enjoy the benefits of automated document generation.

Finance
Sales
Customer Service
Back office
Marketing
Legal

Automated generation of
countless types of documents

With INNODOX OUTPUT, you can automate the creation of any document consisting of structured data: e.g. invoices, annual settlement reports, notification letters, contracts, information letters, customer service reply letters, proforma invoices, annual financial statements or payment orders. Below we present the most frequently applied solutions.

Invoice generation

Scheduled, mass dispatching of invoices with full automation or prompt generation of one-off invoices for customer service.

Predictable processing time, high availability
Quality assurance supported by artificial intelligence
Cost optimization by default
Future-proof technology

Contact generation

Changing contract conditions, phased out and new products – for a service provider, automated contract generation is indispensable for doing business.

Centralized Template Manager
Prompt availability
From compilation to archiving
Well known, familiar user interface

Generation of payment notice letters

Generation and transfer of notification letters, payment notices and legal advice notes, including delivery tracking and the management of e-receipt confirmations.

Management of industry-specific notification processes
Automated management of notification levels
Data-driven creation of registered or receipt-confirmed mails
Automated management of E-receipt confirmations

Generation of information letters

Automated creation of customized information letters with pre-defined messages or attachments that are relevant for the addressee.

Refinable targeting using several criteria
Inserting graphics and relevant text sections
White space management, attachment management
Easy editing

Generation of customer service reply letters

Automation of the manual work of customer service representatives, speeding up the generation of customized reply letters, digitalization of back office administration.

Quicker administration, more inquires answered
Less room for errors
Smoother workflows
Simple approval and authentication

Dina Försäkring AB

Having the policy and claims document in a digital format is making it possible to communicate in an interactive way with the customer, for example via My Pages. The customer can also communicate with us, being sure the documents are stored in a secure way, and deleted the day no longer relevant. The solution provided by Innodox made these processes way more simple both for us and for the customer. Linda Sundbaum, Chef IT-System
UNIQUA

One of the most important assets of Uniqa is the satisfaction of our customers. For this, we need to make our processes as efficient as possible. Innodox's flexible and tailored solutions provide competent assistance in this regard.