By automating the manual tasks of customer service representatives and digitalizing back office administration, the preparation of customized reply letters takes just a fraction of the former lead time.
Selection of the case or the related form.
Simple document editing supported by forms, content wizards and spell checking.
Multi level approval protocols, supporting one-off or mass approvals.
Case closing: authentication, sending by e-mail, converting into PDF, printing, archiving
No more searching for information and sorting at your customer service.
By selecting the relevant document template, the system automatically uploads the data available in ERP or CRM into the right fields based on the unique identifier entered.
Minimization of human intervention, spell check function, typos and inaccuracies are eliminated.
You can assign any approval protocol to each document type, creating an additional safeguard against potential errors.
Reply letters can be edited interactively and quickly with the content wizard.
User interfaces are customizable to the unique needs of your company.
Athourized associates are free to change specific document parts.
Edited versions are immediately available for viewing on the preview screen.
Specific business processes and life cycles can be assigned to each document type. As part of it, even multi-levels approval protocols can be configured.
Approval processes become transparent and efficient.
Electronic authentication of approved reply letters is integrated to the solution.
Signal Insurance Co. Ltd. chose INNODOX OUTPUT to support its customer service operations. How could they simplify their document creation processes? How could automated document creation improve operational efficiency? Download the case study and find out how the prestigious insurance company benefitted from implementing our interactive customer communication support system!
MORE
INNODOX DOCUMENT solutions can make your company's operations more efficient. Interested in details? Complete the form and we will contact you within 48 hours!
Scheduled, mass dispatching of invoices with full automation or prompt generation of one-off invoices for customer service.
Changing contract conditions, phased out and new products – for a service provider, automated contract generation is indispensable for doing business.
Generation and transfer of notification letters, payment notices and legal advice notes, including delivery tracking and the management of e-receipt confirmations.
Automated creation of customized information letters with pre-defined messages or attachments that are relevant for the addressee.
