Generation of customer service reply letters

By automating the manual tasks of customer service representatives and digitalizing back office administration, the preparation of customized reply letters takes just a fraction of the former lead time.

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Customer service reply letters made simple

  • Selection

    Selection of the case or the related form.

  • Editing

    Simple document editing supported by forms, content wizards and spell checking.

  • Approval

    Multi level approval protocols, supporting one-off or mass approvals.

  • Delivery

    Case closing: authentication, sending by e-mail, converting into PDF, printing, archiving

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Case study: Generation of customer service reply letters

Signal Insurance Co. Ltd. chose INNODOX OUTPUT to support its customer service operations. How could they simplify their document creation processes? How could automated document creation improve operational efficiency? Download the case study and find out how the prestigious insurance company benefitted from implementing our interactive customer communication support system!



  • Monitoring and reporting

    Nothing is out of sight! With INNODOX OUTPUT, approval procedures and other business processes can be carried out quickly, partly automated and in a traceable way. Business departments can easily search and retrieve approvals as the system logs those. In addition, creating and sending activity reports, operations statistics and bug reports can be simply accomplished.

  • Output to digital and traditional channels

    After a document is created, it can be printed, emailed and/or converted to PDF, TIFF or other special formats and processed as desired (e.g. transferred to archiving, portal, email or print management systems). In the case of electronic channels, a time-stamped electronic signature can also be added to the document.

  • Flexibility beyond templates

    Our interactive document creation solutions also enable the management of extraordinary situations at customer service units. E.g. you can integrate documents generated independently of the templates (even a Word document) into the creation process. As a result, these documents are approved and forwarded to output channels along the same process as template-based ones.

  • Robotic Process Automation

    Is your work tedious and routine? RPA (Robotic Process Automation) may complement a partially automated, interactive document creation process. This technology brings aboard software robots to take over from "real" employees the "routine clicking" part of certain frequently repeating tasks that can be accurately described with rules (e.g. the cross checking of data or historic information derived from other systems).

Key modules of INNODOX OUTPUT

  • Quality Manager module
  • Marketing Manager module
  • Template Manager module
  • Layout Engine

Integration made easy

INNODOX CONNECT is an integration platform that effortlessly connects different applications. The platform comes with a user-friendly user interface option. No matter what IT environment you work with, INNODOX CONNECT enables the fast and easy implementation of our solutions.




Request a demo customized to your business!

INNODOX DOCUMENT solutions can make your company's operations more efficient. Interested in details? Complete the form and we will contact you within 48 hours!